01

Products

New requirements : MicroMega focuses on its core business

What products are disappearing and what innovations are to come?

With new requirements emerging, especially within the European Union, 2020 is a pivotal year for medical devices.
What will the impacts be on MicroMega product lines?
What is the state of play?

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MicroMega takes stock and anticipates the future

To remedy the discrepancies between the different EU member states, in 2017, the European Parliament voted a new document aimed at ‘bringing together all medical device stakeholders under one regulation system’. The new regulations are seeking to improve ‘traceability and transparency within the EU, as well as ensure greater surveillance of the notified bodies’.

Ultimately, raising the level of requirements allows for better security for the patients, a ‘basic’ principle in complete accordance with MicroMega values, and which we can only welcome, even if it results in real changes.

In practice, these changes will have an impact on our product catalogue, currently in a transition phase following the merger with COLTENE.
Taking advantage of this context, and in view of these developments, MicroMega made the decision to optimise its overall product line.

Today, our century-old brand clearly states its ambitions : to reaffirm its historic know-how, focusing, amongst other things, on the specialties which earned it renown, i.e. endotontic instruments.

Thus, MicroMega will stop producing certain ageing products, with some no longer in line with the new standards, whilst prioritising others. It will also focus on its core business guided by two fundamentals : innovation and quality requirement.

Launched in november 2019, the Remover is a recent example of this. A new ultra-performance file, dedicated to the full root canal filling removal phase, it is the signature instrument of a unique expertise.

Products disappearing from the catalogue

 Alto Surge
AX’s
SANAO
Sonic Air MM 1500
Turbine statis
X-CID2
some obsolete spare parts subject to stock availibility – for more information, please contact us.

 

Products will be available from MicroMega until 31/03/2020 or until no longer in stock.

… What about SciCan products?

They will no longer be sold by MicroMega in France, but directly distributed by our European platform based in Germany.

See the list of products no longer in the catalogue.

Contact:

Marina Kunz
@ : mkunz@scican.com
Tel : +49 75 61 98 34 36 10

Top priority on service quality

Customer service will be provided by our partner, la Clinique de l’Instrument, for more information, click here.

All warranties currently offered will be upheld, including on products no longer in the catalogue.

02

Process

Towards a new dimension with SAP

Following on from actions taken over the past few years, we are investing in a more modern ERP.

A logical evolution in order to ensure consistency with the whole COLTENE Group.

MicroMega is making every effort to facilitate this transition internally, and to deliver an impeccable service to all its customers.

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SAP, a necessary step to gain efficiency

Aware of the required support along this evolution, MicroMega is undertaking extensive internal preparatory work on several levels in order to anticipate any inconvenience during the migration:

In-house training to quickly master the new tool

Putting together a specific stock in anticipation of the actual transition month

Identification of stumbling blocks via an internal audit

The transition towards SAP is planned for 1st July and will take place over 1 month.

Our advice: anticipate your order forecasts by sending them to us before the end of February, or liaise with your account manager.

03

Services

Far from taking a break, After Sales Service returns stronger than ever

Continuity and service ensured thanks to a strengthened partnership

300 sq m

plant room
integrating MicroMega tools and process

30 years’

experience
as well as experienced technicians trained by MicroMega in the preventive and corrective maintenance of rotary instruments

Compliance

with regulatory requirements
IT and individual for each instrument

Warranties

Upholding MicroMega warranty policy

National and international

coverage
AS service ensured in France and abroad

Timing

Same service same efficiency

MicroMega is optimising its After Sales Service by strengthening its collaboration with la Clinique de l’Instrument specialists, who, since 2017, are already responsible for part of our After Sales Service. The extended collaboration means even better After Sales Service, thanks to skills built over thirty years of experience in the field of rotary instrument repairs.

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Discover your new After Sales Service

La Clinique de l’Instrument was founded in 1999 on the outskirts of Strasbourg by rotary instrumentation specialilsts.
For more information on this major player, click here.

  • Deliveries
    Spare parts and small equipments for your MicroMega instruments (excluding consumables and files)
  • Repairs
    Outside or under warranty with proof. Repairs of dynamic instrument holders and other accessories outside SciCan range
  • Advice
    Operation and maintenance assistance
  • Professionalism
    Rapidity, reactivity, standard compliance, rigour
La Clinique de l’Instrument

CONTACT:
Tel: +33 (0)3 88 55 77 77
Website: www.clinique-instrument.com

MicroMega and SciCan reorganize SciCan After Sales Service in France

From 31/03/2020 SciCan spare parts will no longer be sold by MicroMega in France, but directly distributed by the production facility based in Germany (English-speaking service available).

Wish to receive information on After Sales Service developments by email?

Your contact for France:
Marina Kunz
@: mkunz@scican.com
Tel: +49 75 61 98 34 36 10